How does DVD Direct work?
We work just like your local video store - only better. We have a great selection of movies on DVD to choose from. All the movies you rent are delivered to your home by Australia Post. When you're done, drop your prepaid return envelope in any mailbox.
Our Membership Account works with the customer paying a set monthly fee according to the number of DVDs discs they would like to have at any given time. Membership Users construct a Wish List and this list tells us the titles of the DVDs our Membership Users want to see. We ship these titles automatically, the customers watch them and return them; when we get them back we ship the next available items from the Wish List. All Memberships are billed on a monthly cycle and you are not locked into any plan and may cancel at any time. Members do not have the hassle sorting out due dates for their DVDs.
There are FOUR Premium Membership Plans:
Light Plan - Great for casual viewing - 1 DVD discs out at any one time $17.95 per month
Less than $4.49/week!
Normal Plan - Great for the weekend - 2 DVDs discs or Games out at any one time $26.45 per month
Less than $6.61/week!
Heavy Plan - Good for all week viewing. 3 DVDs discs or Games out at any one time $35.95 per month
Less than $8.99/week!
Super Plan - Good for all week viewing and gaming. 4 DVDs discs or Games out at any one time $46.95 per month
Less than $11.74/week!
(prices are inclusive of GST).
What is a Trial Membership?
A trial membership is just that - you can try us out to see if our service works well for you free of charge for 14 days! During the trial period you will be able to take out a wide selection of titles from our range and experience how it easy it is to select them, recieve them and post them back to us. The trial period is for three weeks and you can take out a maxium of FOUR DVDs during this period.
Before your trial ends, you can cancel at any time through the website with no obligation to continue futher. You must do this by the trial end date which is stated in your welcome email and on the 'My Account' page on the website. If you enjoyed are service and would like to continue, simply do nothing and we will change your account on the plan amount that you have selected when you started your trial. Simple and Easy!
Your Account History
After you have registered and created your wish list of titles, pending availabilty your titles will ship to you the next day. From that point, you can then you will always be able to check on your Order History to review what has been sent out, and pending returns or check on the many movie titles you may have seen before.
Shipping and Delivery
All rental orders Australia Post. Your movies are usually delivered within 1-2 business days of shipping them from DVD Direct. If your order appears to be delayed, simply email us and we will investigate.
Returning Your Movies
Returning your movies is a 'sinch' with DVD Direct. Simply, place the DVD in the reply paid envelope supplied, seal it up and then post in your nearest post box! IT'S THAT EASY! No more rushing around, dodging traffic, finding parking just to beat those overdue fee! You can even take it work and drop it in with the rest of mail there.
I sent back my DVD you haven't received it?
Although situations like these are uncommon, orders have occasionally been known to be delayed somewhere between being dropped-off at the Post Office and arriving at our warehouse.If it has been longer than 5 days and your return is not processed, please notify us of a return delay via email.
'Fair Go' - A way of reducing delivery times for Country and Interstate Customers
This system allows you to tell us when you are sending your DVD(s) back to us. The next business day, we then will send your next available selection(s) from your list so you don't have to wait for your original discs to come back! This way, we can cut the 'round trip' time down and you can take out more discs!!
I sent back my DVD you haven't received it?
Although situations like these are uncommon, orders have occasionally been known to be delayed somewhere between being dropped-off at the Post Office and arriving at our warehouse. If it has been longer than 5 days and your return is not processed, please notify us of a return delay via email.
What if my DVDs gets lost in the mail?
All orders are shipped via Australia Post. We know sometimes an occasional shipment may get lost in the mail due to no fault of our customer. We will accommodate an occasional lost shipment; however, if a customer reports these occurrences excessively we will review their account and notify them by email. Each account will be handled on a case-by-case basis. We reserve the right to close the account, collect replacement charges at full retail price, and/or take appropriate legal action. Please know we do not consider an order lost unless it has not arrived with in 14 delivery days.
I lost the supplied reply paid envelope! What should I do?
If you lose the reply paid envelope, You can place it in a similar size envelope and address it to
DVD Direct, Reply Paid 1658, Melville South WA 6956.
Please be sure to return the DVD with your email address so that we can ensure the return is credited back to your account.
Our Mailing Address and Contact Number
If you ever need to contact us by mail or return product without the pre-paid mailer provided, all orders and product inquiries can be sent to:
DVD Direct, Reply Paid 1658, Melville South WA 6956.
Should you have any questions or requests that can't wait, please feel free to email us or, call us during business hours Monday to Friday on 1300 665 549.
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Billing
Your nominated credit card will be billed for your selected subscription amount monthly from the day of registration. This is outlined in our Terms and Conditions
Ex-Rental new DVD sales
From time to time, DVD Direct offers to it's members ex-rental and new DVDs forsale. These sales are limited and offer geniune value to our members. DVDs purchased through DVD Direct are shipped via a customer choice of standard Australian post or Express Australia Post. Previously Viewed titles are shipped for free!
DVD Direct ensures that all ex-rental DVDs are fully cleaned and tested before they ship and every effort is made to ensure that discs are fingerprint and scratch free. All discs are Region 4 and covers are in MINT condition unless otherwise stated.
Payment for orders is done via your credit card which is on file as part of your DVD Direct membership.
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DVD Care and Handling
DVDs are very durable, however, we ask that you take some simple precautions and exercise basic care and handling to help us maintain the integrity of the DVD.
- Handle the DVD only by its Outer Edge to prevent fingerprints.
- Always store the DVD in its protective sleeve when not in use.
- Do not leave the DVD in direct sunlight.
- To clean the disc, make sure to use a soft, lint-free cloth to clean both sides of the DVD. Wipe in a straight line from the center of the disc to the outer edge. Never wipe the DVD in a circular motion.
- Make certain the DVD is seated properly in the DVD player's tray before closing the tray door.
- When returning your movie, always place one disc per plastic sleeve. Do not "double-up" discs within the plasic sleeve because it can scratch the discs.
Top Customer Questions:
How Do Online Rentals Work At DVD Direct?
DVD Direct works just like your local video store. You can browse through thousands of titles and select your movies by simply clicking on the 'Rent It" button. Your DVDs will then be added to your wish list. We look at your wish list daily and if you have 'free' slots available (depending on your plan) we will attempt to ship out your top selections. If they are not in stock at the time of our checking, we will take the next available title on your list. You may also add 'Coming Soon' our titles which are 'Out' to your Wish List. This way you can 'book ahead' for the titles that you want to see
You will then recieve an email confirming which titles are on their way to you. Your DVDs will soon arrive in your mailbox with a pre-paid, pre-addressed custom envelope for easy return. It's that easy!
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You also have PC,XBox and PS2 games? Do I have to pay more?
No! However, games are only included in the Normal (2 discs out a time) and above plans and are accessable for members who have been with DVD Direct for more than one continuous month. This is provided at no extra cost!
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How Long Will It Take To Get My Movies?
On a daily basis (excluding weekends) we check all customer wish lists for stock availability. If we have a sufficent number to ship to you we ship out on that day. If your in the Greater Perth Metro area, it will most likely be the day after we have shipped. Regional areas outside Perth are usually between two days.
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How About Previously Viewed DVDs For Sale?
From time to time, we will be offering previously viewed DVD forsale. These will be sold in their original cases that the movies came in direct from the studio. Each disc is individually tested prior to shipping with special digital diagnostic equipment to ensure that the disc has no defects and will play as if brand new. We only offer these exclusively to DVD Direct customers.
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What If I Can't Find A Title Or Movies Are Out Of Stock?
New movies may not be released on DVD yet. When a movie studio announces that it will offer a DVD, we normally add it to the store. Once a DVD is available, you will be able to add it to your wish list (provided you have returned your current orders). We rank new releases on a 'first come - constantly update releases as they come in, but remember, we cannot ship a DVD before its release date and should we not carry something you're looking for, email us and we'll do our best to get it in for you! When a movie shows as "OUT" it means other customers have rented all available copies. We update our inventory 7-days-a-week and endevour to minimise your wait time on that 'must see' title.
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What Happens If I Don't Return My DVDs On Time and How do I Cancel my Membership?
Absolutely nothing! Remember, you can keep the discs out for as long as you want!
When you wish to cancel your membership, you must notify us through the website. From then, you must return your DVD(s) before your next billing date. However, you will continue to be liable for subsequent membership fees for the membership plan selected by you until such time as all DVDs you have rented have been returned to us.
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How Do You Keep My Transactions Safe?
At DVD Direct we understand how important secure transactions are to our customers. DVD Direct uses a 100% secure server. When you register for the first time and view your personal records, the secure server software (SSL) encrypts all information you enter before it is even transmitted to us. In addition, all of the customer data we collect is protected against unauthorized access. For extra security, your credit card details are NOT stored on this server. As a DVD rental company, return business is very important to us and we want you to feel as comfortable as possible. We guarantee 100% security for all of our customers.
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How Do I Report A Shipping Problem Or DVD That Won't Play?
If you have any shipping problems, such as delayed arrival of your rentals or incorrect shipments, you should report them to our Customer Service representatives. You can also check your account status to see which movies you have out and which movies you've returned. If you have any problems getting a DVD to play properly, you MUST contact us via email BEFORE your order is returned (notes etc.. included in return packages cannot be processed for credit to your account) .
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Your Wish List
Your Wish List Our Wish List feature is only available to enrolled Members. The Wish List is a user-created queue of desired DVDs; it is the list that tells us what you would like to rent next and reminds you of what you’ve got coming. Every time we receive a returned DVD for your account we will send you the next available title on your Wish List. You can prioritise your Wish List by moving titles up or down and we will always send you the titles on the top first. Keeping your Wish List full ensures that you will never be without the DVD titles that you want.
The Wish List can be accessed by logging into your account and clicking Wish List from the menu bar as long as you are a Member. While creating or updating your Wish List, you can add titles, remove titles, and prioritise the List order. Whatever is at the top of the list will be shipped to you as soon as your account is below its allotted limit of DVDs.
There are some details to be aware of when using the Wish List. If there are no titles on your Wish List we can not ship you anything; If the only titles on your Wish List are titles that are Coming Soon, we can not ship you anything until you have available titles; If your highest priority title(s) are out-of-stock at the time we receive a return from you, we will ship the first in-stock title(s) on your Wish List. To add titles to your Wish List simply log into your account and click the Rent button next to the title. If the title is Coming Soon simply click on Wish List button next to the title. You can then prioritise your Wish List using the Up & Down buttons or the 'Move to Top' button on the list. More information about prioritising your List can be found on the Wish List page.
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Credit Card Security And Privacy
Confidentiality is everything to us. Your name will never end up on a mailing list as a result of ordering from DVD Direct. We NEVER release information about our customers to a third party. Also, film titles NEVER appear on your billing record. Your charge will reflect only the amount of your membership fee credited to DVD Direct. To safeguard your credit card information, DVD Direct utilises SSL (Secure Socket Layers), the most advanced online ordering security system available on the internet.
SSL encrypts all ordering information so that NO part of your order -- including your name, address, and your credit card number can be read in transit by any third party. Consequently, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or a store.
Age Restrictions
DVD movie and Video Game titles can only be rented by those 18 years or older.
Shipment Areas
DVD Direct currently ships within the state of Western Australia
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